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Service & Support

HG Systems have a dedicated Service and Support company providing professional, responsive, skilled automation support for their customers – HG Service & Support Ltd.

Service Operations Manager Simon Clarkson says “This is 100% about customer service. We provide a high level of service; we are product vendor independant, and we are flexible and tailor our offerings.”

The company has a team of specialist automation service engineers providing 24/7 cover.

We offer a range of services including adoption, obsolescence reports, and disaster recovery planning,

For more information, please visit our service & support site

“Our dedicated service company enables us to offer a very competitive solution to your service and support requirements.”

Andy Billington, Service Sales Manager

If you would like to discuss our Service and Support provision, please contact Andy Billington.

Telephone Support
Tailored response including 24/7 access to a Service Engineer.

Engineering Site Response
Guaranteed site response and remote access support targeted to fit your specific production requirements.

Preventative Maintenance
Preventative activities for plant automation reduce failures and secure backups to ensure speedy return to production should your plant fail.

Fully Managed Contracts
Our management team schedule planned activities, fully document call-outs and pro-actively manage follow-up actions.

Professional Call Handling
24/7 availability is offered via our dedicated call centre. Professional staff progress calls to satisfactory completion.